Terms and Conditions for Won Jewelry

Last Updated: November 23, 2024

Welcome to Won Jewelry! These Terms and Conditions (“Terms”) govern the use of our website and services, as well as the sale and purchase of products. By using this website, accessing its content, or making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully before using our services or purchasing products.

1. Acceptance of Terms

By accessing or using the Won Jewelry website, creating an account, or making a purchase, you agree to be bound by these Terms and any additional guidelines or rules applicable to specific sections of the site or services. If you do not agree to these Terms, please do not use our website or make a purchase.

We reserve the right to update or modify these Terms at any time. The updated version will be posted on this page with an updated “Last Updated” date. We recommend you review these Terms periodically.

2. Use of the Website

  • Eligibility: You must be at least 18 years of age or have the consent of a parent or guardian to access and use this website. By using the site, you confirm that you are legally capable of entering into binding contracts.

  • Account Registration: To purchase products or access certain features, you may need to register for an account. When you register, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

  • Prohibited Activities: You agree not to:

    • Use the website for unlawful purposes, including fraud or harassment.
    • Engage in any activity that could damage, disable, or impair the functionality of the website.
    • Attempt to gain unauthorized access to any part of the website or to the server hosting the site.
    • Use automated tools or scripts to access or scrape data from our website.

  • Compliance: You must comply with all applicable laws and regulations while using this website.

3. Product Information and Availability

  • Product Descriptions: We strive to provide accurate and detailed descriptions of all products, including images, specifications, and prices. However, we do not guarantee the accuracy, completeness, or reliability of the product information. All descriptions are subject to change without notice.

  • Pricing: Prices for products are listed in U.S. Dollars (USD) and may be updated without prior notice. The price at the time of your order will be the price charged for that order. Prices are exclusive of taxes, shipping, and handling charges.

  • Availability: All items on our website are subject to availability. We reserve the right to limit quantities or discontinue products at any time. In the event that an item is out of stock after an order is placed, we will notify you and offer a replacement, exchange, or a full refund.

  • Order Acceptance: Your order will only be accepted once payment has been processed and confirmed. Even if you receive an order confirmation, it does not signify our acceptance of your order. We reserve the right to cancel or reject any order for any reason, including but not limited to inventory issues, pricing errors, or payment problems.

4. Orders and Payments

  • Order Process: When placing an order, you will be required to provide payment information. Once your order is submitted, you will receive an email confirmation acknowledging that we have received your order. This does not constitute an acceptance of the order. You will receive a second email once your order has been processed and shipped.

  • Payment Methods: We accept major credit cards, debit cards, PayPal, and other secure payment options available through our website. All payments are processed securely, and you must ensure that the payment details you provide are accurate and up to date.

  • Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer service. If the order has already been shipped, you will need to follow our return procedure to initiate a refund or exchange.

  • Fraud Prevention: We reserve the right to cancel any order that appears to be fraudulent or suspicious. This includes orders with mismatched billing and shipping information or that fail to pass our fraud detection procedures.

5. Shipping and Delivery

  • Shipping Methods and Fees: We offer a range of shipping options, including standard, expedited, and express delivery. Shipping costs are calculated based on the destination and shipping method selected at checkout. Additional fees may apply for international orders, including customs duties and taxes.

  • Processing Time: Orders are processed and shipped within 1-2 business days. However, during high-demand periods, such as holidays, processing times may be longer. You will receive a shipping confirmation email once your order has been dispatched.

  • Delivery Timeframes: Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout. Please note that delays may occur due to factors beyond our control, such as weather, customs, or postal service delays.

  • International Shipping: We offer international shipping. For international orders, the customer is responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost, and we recommend contacting your local customs office for more details.

  • Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your package.

6. Returns and Exchanges

  • Return Policy: You may return most items within 30 days of receiving your order for a full refund or exchange. Items must be returned unused, undamaged, and in their original packaging. Returns received after 30 days will not be accepted.

  • Non-Returnable Items: Certain items are non-returnable, including:

    • Personalized or custom-made products.
    • Final sale items or items marked as non-returnable.
    • Gift cards or downloadable content.

  • Return Process: To initiate a return, please contact our customer service team at info@jewelglowss.com. You will receive a Return Authorization (RA) number and instructions for returning the item.

  • Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear in your account.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service for returns.

7. Warranty and Repairs

  • Product Warranty: Our products come with a 1-year warranty covering defects in materials and craftsmanship. This warranty does not cover damages caused by accidents, misuse, or normal wear and tear.

  • Repair Services: If a product needs repair during the warranty period, please contact our customer service team. We will assess the issue and guide you through the repair process. Non-warranty repairs are available at a charge.

  • Exclusions: Products that have been altered or customized in any way are not covered by the warranty.

8. Intellectual Property

  • Copyright: All content on the Won Jewelry website, including text, images, logos, and graphics, is the property of Won Jewelry and is protected by copyright laws. You may not use, reproduce, or distribute any content from this site without written permission.

  • Trademarks: The trademarks, logos, and brand names displayed on this website are the property of Won Jewelry. Unauthorized use of these trademarks is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Won Jewelry is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, arising from your use of this website or products, even if we have been advised of the possibility of such damages.

10. Governing Law

These Terms are governed by the laws of the State of New York, USA. Any legal disputes arising from or relating to these Terms will be resolved exclusively in the courts located in New York County, New York.

11. Changes to Terms and Conditions

Won Jewelry reserves the right to modify or update these Terms at any time. Any changes will be reflected on this page with the updated date. By continuing to use our website or place an order, you agree to be bound by the updated Terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: info@jewelglowss.com
  • Phone: 315-479-9353
  • Mailing Address:
    390 W Newell St, Syracuse, New York(NY)

Thank you for shopping with Won Jewelry! We are dedicated to providing you with the highest quality jewelry and excellent customer service.