Sales Policy for Won Jewelry

Last Updated: November 23, 2024

At Won Jewelry, we are dedicated to offering the finest selection of exquisite jewelry pieces designed to make every occasion special. Our goal is to provide our customers with an exceptional shopping experience while maintaining transparency in our business practices. Below are the terms and conditions that govern the sale of products through our website and stores. By placing an order with us, you agree to the following terms.

1. Product Information

  • Product Descriptions: We strive to provide accurate, detailed descriptions of our jewelry, including images, materials, and sizes. However, due to different screen displays, actual colors and sizes may vary. We make every effort to ensure accuracy, but we cannot guarantee that all information is completely error-free.
  • Product Availability: All items are subject to availability. In the event that an item is out of stock after you place an order, we will notify you and offer the option to either cancel the order or choose an alternative piece. If an item becomes discontinued, we will inform you and provide a refund or an option to select another product.
  • Pricing: Prices are listed in USD and include applicable sales tax for U.S. customers, based on their shipping address. International customers will be subject to local taxes and import duties. All prices are subject to change without prior notice, and we reserve the right to modify product prices at any time.

2. Ordering Process

  • Placing an Order: Once you place an order through our website, you will receive an order confirmation email acknowledging the receipt of your order. This confirmation does not constitute acceptance of the order.
  • Order Acceptance: Won Jewelry reserves the right to accept or decline any order at our discretion. In the event of an issue with payment, stock availability, or any other unforeseen circumstances, we will notify you promptly and offer an alternative solution.
  • Order Cancellation: Orders can be canceled before they are shipped. Please contact our customer service team if you wish to cancel an order. Once an order has been processed and shipped, it cannot be canceled but may be returned per our Return and Refund Policy.

3. Payment

  • Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available on our website.
  • Payment Authorization: When you submit your order, your payment is processed and authorized. Your transaction will only be completed once your payment method has been approved. If there are any issues with payment authorization, we will contact you to resolve the issue.
  • Sales Tax: Sales tax will be applied based on your shipping address, as required by law. International customers are responsible for any additional duties or taxes imposed by customs authorities in their country.

4. Shipping and Delivery

  • Shipping Options: We offer several shipping methods, including standard, expedited, and express shipping. Shipping fees will vary based on the delivery method and location.
  • Processing Time: Orders are typically processed and shipped within 1-2 business days of receiving the order. However, customized or special-order pieces may take longer. If there is any delay, we will inform you via email.
  • International Shipping: Won Jewelry offers international shipping. Customers outside the United States are responsible for paying any customs duties, taxes, and fees that may apply when the jewelry arrives in your country. Please check with your local customs office for more details.
  • Shipping Confirmation: Once your order has shipped, you will receive an email with a tracking number to monitor your package’s status. Please allow 24 hours for the tracking information to be updated.

5. Returns and Exchanges

  • Return Policy: We want you to be fully satisfied with your purchase. If you are not completely happy with your jewelry, you may return it within 30 days of delivery for a full refund or exchange. The returned items must be in their original, unworn, and unused condition with all original packaging and tags.
  • Non-Returnable Items: Custom-made, personalized, or engraved jewelry, as well as final sale items, are non-returnable. Please carefully review your order before completing your purchase.
  • Return Process: To initiate a return or exchange, please contact our customer service team at info@jewelglowss.com. You will be provided with a Return Authorization (RA) number and further instructions.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or if there was an error in fulfilling your order.
  • Refunds: Once your returned jewelry is received and inspected, we will process a refund to your original payment method. Please allow up to 10 business days for the refund to reflect in your account.

6. Warranty and Repairs

  • Warranty Coverage: Won Jewelry offers a 1-year warranty against defects in material and craftsmanship. This warranty does not cover damages caused by misuse, accidents, alterations, or normal wear and tear.
  • Repairs: If your jewelry requires repairs within the warranty period, please contact our customer service team. We will assess the issue and provide you with repair instructions. Customers may be responsible for shipping costs associated with repairs.
  • Exclusions: Personalized, custom-made, or altered items are excluded from the warranty.

7. Promotions and Discounts

  • Promotional Offers: From time to time, Won Jewelry may run promotions or offer discounts. Promotions are subject to specific terms and may be limited in duration. These offers are not combinable with other promotions unless specified.
  • Coupon Codes: Coupon codes must be applied during checkout. Expired or invalid codes will not be accepted.

8. Customer Service

If you have any questions, concerns, or require assistance with your order, please do not hesitate to reach out to us. Our customer service team is here to assist you.

  • Email: info@jewelglowss.com
  • Phone: 315-479-9353
  • Address: 390 W Newell St, Syracuse, New York(NY)

9. Privacy and Security

Won Jewelry is committed to protecting your privacy. We collect only the necessary information to process your order and provide a seamless shopping experience. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

10. Modifications to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our website and services, you agree to abide by the most current version of our Sales Policy.

11. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the State of New York, USA. Any disputes arising from this Sales Policy shall be resolved in the appropriate courts located in New York, New York.

Thank you for shopping with Won Jewelry. We are committed to offering you beautiful, high-quality jewelry and ensuring you have a delightful experience with every purchase. We appreciate your business and look forward to serving you again!